Fatfish Internet Group
Country : Singapore
  • Full-time

Client Onboarding Analyst

Kryptos-X, a leading crypto exchange in Singapore is seeking an experienced client onboarding analyst.


The role will consolidate the KYC profile and will ensure that all KYC and AML policies are adhered to and will be responsible for conducting reviews of client’s documentation stored in internal repositories and publicly available information, initiating the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business.


Role Overview

The successful candidate will be responsible for managing the end to end onboarding process, delivering a high level of client service and relationship management. The chosen individual will be the single point of contact for the Client during their onboarding and renewals process. They will effectively manage internal stakeholders, prioritize the pipeline through to completion, and facilitate operational performance reviews and metrics to continue to improve the user experience. The candidate must be able to multi task whilst ensuring that any risks presented are escalated for dispositioning to ensure that controls and policies are adhered within tight deadlines.


Key Focus Areas 

• New account onboarding and case management - liaise with clients / internal sales / compliance partners to obtain/review required documentation

• On time review of client’s KYC documentation in accordance with the firms AML/KYC policies and procedures 

• Validate accuracy of data in KYC platforms and ensure completeness of document package

• Performance tracking - Development and measurement of relevant KPIs 

• Efficiency gains - Continue E2E onboarding process mapping


We are seeking a high performing individual interested in a challenging new opportunity. 

• Ideally experience within KYC/Middle Office/operations, with strong crypto exchange knowledge 

• Excellent communication skills and a strong understanding and personal demonstration of integrity

• Ability to read and write in Mandarin is a must 

• Strong working knowledge of KYC / CIP / AML rules and regulations 

• Adaptable, flexible and willing to work in a dynamic team environment; someone who can anticipate, manage and resolve problems that could impact the client and/or the organisation 

• Strong organization skills, ability to manage several processes simultaneously, prioritizing tasks effectively 

• Self-motivated and hardworking individual who is goal orientated, able to work with minimal supervision 

• A strong sense of ethical conduct and demonstrable integrity

• Demonstrated analytical/decision making skills 

• Ticket management system and live-chat experience an advantage

• Client Service or Relationship Management experience preferred

• Singaporeans/PRs only


3300 - 3800 SGD

Total applicants :15 Job posted 1 month ago Total Views : 435 Unique Views : 432 Today Views : 5

Submit Application