FreightKart Pte Ltd
Country : Singapore
  • Full-time

Operations & Customer service Executive

FreightKart is at the core of shipping and logistics solutions. The company aims to change the customers' perception about dealing with shipping services.

FreightKart is on a mission to change the way Shipping & Logistic services are quoted and executed in Asia. We make it easy for customers to Query, Compare & Book International Shipping and Door Delivery Freight, while also providing Online Documentation, Cargo Insurance and such ancillary services via the online portal. We believe in providing new and smarter ways for customers and shipping lines to interact with each other in just a few clicks.

We are a small family of 3 dreamers, driven by the same vision: to bring on positive changes to the shipping industry. As a team, our strength lies in our diverse backgrounds, experience and interests.

So, if you are ...

·       tired of corporate jobs and want to go maverick

·       a go-getter and usually says “I’ll do it !”

·       in a habit of learning new things

Drop everything and apply now because we’re expanding our family!

Responsibilities

FreightKart is looking for a Star CS & Operations Executive to wear many hats and help better our customer experience. You’ll get to help different business operations work together to build new features. You will be the backbone of Sales. If you’re comfortable with giving and taking directions, read on for an amazing opportunity with us.

What You’ll Learn

  • You’ll work closely with internal service providers to implement changes
  • You’ll make recommendations to key stakeholders and management
  • You’ll solve daily issues and forecast larger aims to be achieved
  • You’ll develop brilliant communication and interpersonal skills, working with a spectrum of colleagues.
  • You’ll gain excellent time management and learn to prioritise and delegate effectively
  • Develop passion for people and processes
  • You’ll get to lead, coach, inspire customers towards best practices.

Requirements

Job Description: Require atleast 5 years experience in a Shipping or a Freight Forwading company. Been previously responsible for Booking and documenation operations supporting sales.

You will need to:

  • Plan, execute and monitor CS/operations to ensure seamless service
  • Develop Standard Operating Procedures (SOPs)
  • Troubleshoot operations issues and solve them
  • Manage Sales and Customer expecattions
  • Ensure prompt delivery of goods and services for clients
  • Find ways to improve the efficiency of processes
  • Research new technologies and alternative methods of efficiency
  • Develop practical solutions for growth of client satisfaction with service delivery and ensure smooth running of internal operations

As we are a start-up, we would be offering a combination of ESOP& top of the line salary.

Salary

2500 - 3000 SGD

Total applicants :45 Job posted 5 months ago Total Views : 592 Unique Views : 589 Today Views : 3


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