Eatigo Singapore Pte Ltd
Country : Singapore
  • Full-time

Customer Operations Executive

eatigo - Winner of several start up awards and recognized as the Number 1 discounted restaurant reservations platform in South East Asia, we currently have operations in Singapore, Hong Kong, Kuala Lumpur, Mumbai, Pune, Bangkok and Pattaya and will expand to other markets in the near future.

Responsibilities

Seeking a highly motivated and energetic candidate for the position of Operations Executive - Customer!

The role requires you to work in a fast-paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. You should be well-organised, flexible and enjoy the challenge of delivering on time. Fantastic communication skills with an eye for details are crucial for this role.

We are looking for team players who are passionate about what they do! If you find the prospect of working in a start-up environment exciting, send us your CV now!

 

Responsibilities:

  • Document user support processes and FAQs. and work on continuous process improvement
  • Manage all user queries coming in from various platforms which include but are not limited to online chats, calls and emails
  • Work closely with the Operations Team to manage user expectations
  • Generate and analyse user experience reports for service monitoring and improvement
  • Share your insights on the user experience report with the team
  • Contribute to the Operations Team in terms of voucher fulfilment and coordinate with different parties in the fulfilment process

Requirements

Ideal Candidates:

  • Candidates with at least 1 year of experience in a similar role with be highly preferred
  • Excellent communication skills
  • Ability to listen and empathise with the situation
  • Good oral and written command of the English language
  • Resourceful and capable of learning fast and independently
  • Open to flexible working arrangements (e.g. Friday - Tuesday)

Total applicants :57 Job posted 3 months ago Total Views : 673 Unique Views : 669


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