Arcadier Pte Ltd
Country : Philippines
  • Full-time

Customer Happiness Consultants (Fresh Grads are Welcome)

Arcadier is the world’s fastest growing and multi-award winning and emerging MaaS (Marketplace-as-a-Software) Technology Company which recently won the Emerging Enterprise Awards 2016 and the Best Innovative Start-up (Early Stage) 2016 awards. 

Headquartered in Singapore, Arcadier has office in Sydney, Manila with a team of 30 employees, Arcadier is the first organisation in the world to provide a DIY “off-the-shelve” marketplace technology that would enable anyone with a marketplace idea be able to build one within minutes, no coding needed and no developers needed. We have taken what is an extremely complex technology which was till today only available for big companies with deep pockets, like eBay, Amazon, Uber, Airbnb to be made simple and available for the masses. 

Fully hosted like any SaaS offering, the product is highly intuitive and easy to use at price as an affordable monthly rate with no lock-in. Arcadier marketplaces supports most of marketplaces and sharing economy ideas, from retail marketplaces, rental marketplaces, space marketplaces, professional services marketplaces. All the user needs to do is go online to www.arcadier.com,  choose their price package, choose the template design and type they like and start their very own marketplace.

Arcadier offers the candidate the opportunity to gain experience of working in a true technology start-up environment and have loads of opportunity to voice their opinions, be part of the execution and have loads of fun! Massive exposure in the start-up and technology industry guaranteed!

 

Responsibilities

Support customer email queries through the Arcadier customer service tools (Zendesk) and

provide information about other products and services
 Answering product and service questions; suggesting information about other products and
services with regards to Arcadier’s platform.
 Take customer service phone queries for key accounts
 Maintains customer records by updating account information.
 Take payment information and other pertinent information such as addresses and phone
numbers
 Inform customer of deals and promotions
 Upselling & converting customers to paid plans and packages
 Keep records of customer interactions, process customer accounts and file documents
 Assist with placement of orders, refunds, or exchanges
 Resolve product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution (phone, email, mail
or social media)
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships of trust through open and interactive communication
 Attempt to persuade customer to reconsider cancellation
 Work with various departments to ensure proper customer service is being delivered
 Prepare product or service reports by collecting and analyzing customer information
 Recommend potential products or services to management by collecting customer
information and analyzing customer needs
 Compile reports on overall customer satisfaction

Strong written and spoken command of English (with Mandarin a plus but not critical)
 Strong telecommunication handling skills and active listening
 Strong verbal and written communication skills
 Role is 5 days per week
 Role will require shift-work and one weekend workday (alternate Sunday or Saturday)
o Weekday Shift 1: 6am to 3pm    (Work from Ayala Ave Office) 
o Weekday Shift 2: 3pm to 12am  (Option to work from home)
o Weekend Shift: 10am – 7pm
 Proven customer support experience or experience as a client service representative
 Track record of over-achieving quota
 Strong phone contact handling skills and active listening
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Familiarity with CRM systems and practices a plus
 Easy and adaptive personality.
 Fast, accurate & enthusiastic self-starter
 Excellent interpersonal skills with ability to work effectively with individuals at all levels (i.e.
Management, SQA, DEV, Business Partners, Security, etc.)
 Independent thinker with tenacity to maintain focus on issues until they are adequately
resolved
 Ability to multi-task, prioritize and manage time effectively

 

Requirements

QUALIFICATIONS
Basic Qualifications:
 Bachelor’s Degree, Diploma or equivalent
 Business / Computing Degree would be an advantage
 Familiarity with CRM tools (Zendesk) would be an advantage
 At least 2-3 years experience but fresh graduates are welcome to apply too

Salary

12000 - 25000 PHP

Total applicants :22 Job posted 9 months ago Total Views : 783 Unique Views : 782 Today Views : 12


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