Active Global Specialised Caregivers
Country : Singapore
  • Full-time

Operations Manager

After a successful start in April 2013 in Singapore, we have quickly become the leading private provider of professional, affordable home care in Singapore, Hong Kong and Shanghai. In 2016, we won a public tender from Singapore's Ministry of Health to provide subsidized home care.

Our team is a mix of business professionals and healthcare professionals. We are growing exponentially and looking for a passionate individual to join our team.

Responsibilities

  1. Report directly to the General Manager.
  2. Managing day-to-day operations of the organization, focusing on private-sector clients (B2C and B2B).
  3. Manage and work closely with the Sales team on driving revenue and solving client issues.
  4. Provide accurate information to clients on policies, procedures and service.
  5. Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
  6. Track the progress of the client accounts through monitoring of accurate documentation and administration of operational processes as stipulated by SOP
  7. Ensure all country and organisation SOPs are adhered to.
  8. Represent the company with confidence.
  9. Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
  10. Any other duties assigned.

Requirements

  1. 7 to 15 years of experience in an operational capacity with proven statistics and business acumen.
  2. Diploma or Degree in any field.
  3. Hands-on with the strong ability to work under pressure with tight deadlines.
  4. Takes initiative and able to be flexible while adhering to SOPs at the same time.
  5. Proficiency in Microsoft Office Suite applications.
  6. Good command of English (Written & verbal).
  7. CEI-certified and/or experience in healthcare would be advantageous.
  8. 5-days work week including alternate Saturdays, Flexibility will be expected.
  9. Must be ready to answer client queries at any time.
  10. Singaporean & PR only.

Benefits:

  1. Attractive base salary and excellent incentive model. 
  2. Great opportunity for career development in a fast growing market and company. Our company is well funded and has long past the 'danger zone' of early-stage ventures, yet is still experiencing exponential growth and the team spirit of a start-up.
  3. Industry-specific training and coaching by a highly experienced team.
  4. Opportunity to learn more through our teams in China/Hong Kong/Myanmar/Sri Lanka/India/Philippines/Indonesia
  5. 15 days annual leave.
  6. Work and learn with a highly experienced CEO, who has succesfull track record on all aspects on entrepreneurship, and who brings 20 years of Management Consulting and MNC experience. 

Total applicants :14 Job posted 2 months ago Total Views : 257 Unique Views : 257 Today Views : 1


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